Role-based email checker: find and remove info@, sales@ and noreply@
A role-based address belongs to a function, not a person: info@, sales@, support@, noreply@. This checker flags them in a pasted list or CSV using 148 prefixes in three groups (system, business and department inboxes) and lets you choose which groups to remove. Regional variants like sales-uk@ and plus tags like support+billing@ are caught too.
Sample result
3 of 4 addresses are role inboxes like info@ and noreply@, and were removed.
- Role addresses
- 3 of 4
- Kept
- 1
- Variant caught
- sales-uk@ as sales
What this means for you
Role inboxes rarely reach one specific person, and noreply@ ones often won't take mail.
- System, business and department inboxes
- Catches variants like sales-uk@ and info2@
- Choose which role groups to remove
- Download kept, removed or flagged rows
- Role
- Filter
- CSV
By SimpleVerifier Team · Last updated · Runs in your browser; nothing you paste is sent to us
How do I remove role-based emails from a list?
- Paste one address per line, or upload a CSV. The email column is found automatically. Files can be up to 25 MB.
- Choose what to remove: every role address, system and business inboxes only, or system addresses only.
- Press Find role addresses. Each one is tagged with its group and the prefix that matched.
- Download the kept rows, the removed rows, or the full file with the role columns added.
Example
- You enter
- Four addresses:
jane.doe@acme.example,info@acme.example,noreply@yourcompany.exampleandsales-uk@acme-mail.example. - You get
- 3 of 4 are role addresses and removed: info@ and sales-uk@ (caught as sales) as business inboxes, noreply@ as a system address. jane.doe@ is kept.
- Limits
- Runs in your browser with no row cap; an uploaded file can be up to 25 MB.
Why remove role-based email addresses?
Because a role-based email address reaches a function, not a person, and email platforms link these addresses to bounces and complaints. A role address delivers to whoever is on duty, a ticket queue or nobody. Mailchimp's page on limits on role-based addresses says they "are often managed by several people or eventually fall into disuse" and are associated with high bounce rates and spam complaints, which is why it blocks a published list of role prefixes on import. An abandoned inbox that keeps accepting mail is also one of the ways spam traps are made. Our guide to role-based email addresses covers what other platforms do.
The system group is the clear-cut one. RFC 2142 defines mailbox names such as postmaster@, abuse@ and hostmaster@ for running a domain, and noreply@ addresses usually go nowhere. Nothing commercial should be sent to any of them, whatever a verifier says.
Should I keep info@ and sales@ addresses?
Sometimes: business inboxes are different from system ones. At a five-person company, info@ is often the owner's inbox and the best route in. For local-business outreach, removing them can empty the list. That's why the middle option keeps department inboxes and the last one removes only system addresses.
A sensible default: remove system addresses everywhere; remove business and department inboxes from newsletters and large B2C sends; keep them for small-business outreach, where you write to them one at a time and expect a person to reply.
Which role-based email addresses does it check?
It checks 148 prefixes, split into three groups so you can choose how much to remove. The full role-based email addresses list:
System or operations (34): abuse@, compliance@, devnull@, dns@, do-not-reply@, donotreply@, ftp@, hostmaster@, inoc@, ispfeedback@, ispsupport@, list@, list-request@, maildaemon@, mailer-daemon@, no-reply@, noc@, noreply@, null@, phish@, phishing@, postmaster@, privacy@, registrar@, root@, security@, spam@, sysadmin@, undisclosed-recipients@, unsubscribe@, usenet@, uucp@, webmaster@, www@.
Business inboxes (18): admin@, billing@, careers@, contact@, enquiries@, hello@, help@, hr@, info@, inquiries@, jobs@, marketing@, media@, office@, press@, sales@, support@, team@.
Department inboxes (96): academy@, accessibility@, accounting@, accounts@, accountspayable@, admissions@, ads@, advertising@, affiliates@, alumni@, ap@, ar@, booking@, bookings@, care@, community@, customer-service@, customercare@, customerservice@, dataprotection@, design@, dispatch@, donations@, dpo@, editor@, editorial@, email@, enquiry@, estimates@, events@, export@, feedback@, finance@, frontdesk@, gdpr@, general@, helpdesk@, hiring@, inquiry@, investor-relations@, investors@, invoice@, invoices@, ir@, it@, learning@, legal@, logistics@, mail@, members@, membership@, news@, newsletter@, newsroom@, office-manager@, operations@, ops@, order@, orders@, partners@, partnerships@, payments@, payroll@, pr@, procurement@, procurement-team@, purchasing@, quote@, quotes@, reception@, recruiting@, recruitment@, reservations@, returns@, rfp@, service@, servicedesk@, shipping@, shop@, social@, sponsorship@, store@, studio@, suppliers@, talent@, techsupport@, tender@, tenders@, tips@, training@, vendors@, volunteer@, volunteers@, warranty@, webinars@, wholesale@.
Matching ignores case and anything after a +. A prefix followed by a separator and a short region, team or number suffix (sales-uk@, support.emea@, info2@) counts as a variant of that prefix. The system and business groups are the same lists our list health check uses. The department group is wider and is only ever flagged here.
Which option should I choose?
| Option | System (noreply@, postmaster@) | Business (info@, sales@) | Department (accounts@, orders@) |
|---|---|---|---|
| Remove every role address | Removed | Removed | Removed |
| Remove system and business inboxes | Removed | Removed | Kept |
| Remove only system addresses | Removed | Kept | Kept |
Newsletters and large sends: remove every role address. Small-business outreach written one at a time: remove only system addresses.
Who uses this tool, and for what?
- Marketers
- Remove every role address before importing a list into a newsletter platform, so the import isn't refused and complaints from shared inboxes don't count against you.
- Cold emailers
- Keep
info@for small-business outreach but dropnoreply@,postmaster@andabuse@from scraped lists before they are verified and loaded. - SaaS signups
- Check a signup export for team inboxes like
admin@,team@andoffice@, which often mean a shared account rather than one user. - Agencies
- Show a client exactly which rows are role addresses, with the group and matched prefix in the download, before agreeing what to remove.
What can’t this tool tell you?
- It matches the part before the @ against a fixed list. A team inbox with a name not on the list, or a word in another language, is counted as personal.
- Short prefixes such as
ap@,ar@,it@andpr@can also be someone's initials, so check flagged rows on small lists. - At a sole trader,
info@may be the owner's only inbox. The tool can't tell a shared inbox from a personal one with a role name. - It never contacts a mail server, so it can't say whether a role address, or any other, still accepts mail.
Common questions
- What is a role-based email address?
- An address tied to a function or department rather than a person, such as info@, sales@, support@, admin@ or noreply@. Several people, a ticketing system or nobody at all may read it.
- What are examples of role-based email addresses?
- System addresses such as postmaster@, abuse@, noreply@ and mailer-daemon@; business inboxes such as info@, sales@, support@, contact@ and hello@; and department inboxes such as accounts@, orders@, bookings@ and legal@. The full list this tool uses is in the section above.
- What does "invalid or role-based email address" mean?
- It is an error a signup form or email platform shows when it refuses an address, either because it is badly formatted or because it starts with a role prefix like info@ or admin@. Use a personal address such as jane@acme.com instead.
- Does Mailchimp accept role-based email addresses?
- Not on import. Mailchimp's help page on limits on role-based addresses lists the prefixes it blocks from imports, such as admin@, support@, billing@ and noreply@; info@ and sales@ are not on that list. Role-based subscribers can still join through a signup form.
- Should I remove role-based emails from my list?
- Remove system addresses like postmaster@, abuse@ and noreply@ from every list. For business inboxes like info@ and sales@ it depends: they're poor targets for newsletters, but at small companies they're often read by the owner and can be the right way to reach the business.
- How do I remove role emails from a CSV?
- Upload the CSV above, choose which groups to remove and press Find role addresses. Download the kept rows: every original column is preserved, and the removed rows are in a separate file in case you want them back.
- Does this check whether the mailbox exists?
- No. It classifies addresses by the part before the @ only and never contacts a mail server. A role address can be live and a personal one can be long deleted; only a mailbox check answers that.
- Is my list sent to a server?
- No. Matching runs in your browser. Nothing you paste or upload leaves your device.
Sources
A tidy list can still be full of dead addresses.
Extracting, deduplicating and syntax checks all work on the text of an address. None of them can tell whether the mailbox exists. Only the server that hosts it can answer that, through an SMTP check, and that is what the paid product does.
- Upload the cleaned file as it is: CSVs up to 100,000 rows
- A real SMTP mailbox check on every row, with catch-all detection
- Small list? $9 one-time covers 2,500 emails, no subscription
One plan, cancel anytime, no contract. Sign in with Google and your first 100 email checks are free, no card. The free tools stay free either way.