Microsoft 365 5.3.190
Journaling on-premises messages to Microsoft 365 or Office 365 not supported when Journaling Archive is disabled
Microsoft 365 5.3.190 means: journaling on-premises messages to Microsoft 365 or Office 365 not supported when Journaling Archive is disabled. It is a permanent failure, so do not retry it unchanged. The fix is in the sending or receiving configuration named above, not in the list. Fix that, then resend.
Microsoft 365’s exact wording
Quoted from Microsoft Learn: Email non-delivery reports and SMTP errors in Exchange Online, checked 2026-11-05. Placeholders are Microsoft 365’s own.
Provider's description
Journaling on-premises messages to Microsoft 365 or Office 365 not supported when Journaling Archive is disabled
Possible cause
Journaling on-premises messages to Microsoft 365 or Office 365 isn't supported for this organization because Journaling Archive isn't enabled in the organization's settings.
Provider's advice
A journaling rule is configured in the organization's on-premises environment to journal on-premises messages to Microsoft 365 or Office 365, but Journaling Archive is disabled. For this scenario to work, the organization's Office 365 administrator should either enable Journaling Archive or change the journaling rule to journal messages to a different location.
| Who sends it | Microsoft 365, Exchange Online and Outlook.com |
|---|---|
| Basic code | Microsoft 365 lists the enhanced code only |
| Enhanced code | 5.3.190: Microsoft 365-specific, not in the IANA registry. Its subject digit puts it under 5.3.0 other or undefined mail system status. |
| Permanent or temporary | Permanent (5xx) |
| Verifying the list prevents it | No |
What the sender should do
The fix is in the sending or receiving configuration named above, not in the list. Fix that, then resend.
Would verifying the list have prevented Microsoft 365 5.3.190?
No
This reply is about your sending setup, the message or the receiving system, not about whether the address exists, so verifying the list will not prevent it.
Common questions
- What does Microsoft 365 5.3.190 mean?
- Microsoft 365 5.3.190 means: journaling on-premises messages to Microsoft 365 or Office 365 not supported when Journaling Archive is disabled. It is a permanent failure, so do not retry it unchanged. The fix is in the sending or receiving configuration named above, not in the list. Fix that, then resend.
- Should I retry after Microsoft 365 5.3.190?
- No. It is a permanent (5xx) failure, so the same message to the same address will fail again. Fix the cause first. The fix is in the sending or receiving configuration named above, not in the list. Fix that, then resend.
- Would verifying my list have prevented Microsoft 365 5.3.190?
- No. This reply is about your sending setup, the message or the receiving system, not about whether the address exists, so verifying the list will not prevent it.
Sources
- Microsoft Learn: Email non-delivery reports and SMTP errors in Exchange Online (checked 2026-11-05)
Registry and provider wording is quoted exactly; guidance is written by the SimpleVerifier Team.
SimpleVerifier Team · Last checked against the sources 2026-11-05