How to Export Intercom Contacts to an Email List Without the Opt-Outs

To get an email list out of Intercom, export your users and leads from the Contacts page as CSV, including the Unsubscribed from Emails, Has hard bounced and Marked email as spam attributes, and set aside every contact marked true in any of them. Import those as a suppression list in your next tool, then check the remaining addresses before the first send: Intercom only marks an address as bounced after a message has already failed.

The free Intercom contacts to email list tool does the split in your browser; nothing is uploaded.

Step 1: export the contacts

1. In Intercom, open Contacts.
2. Filter to the users or leads you want, or select all of them.
3. Export as CSV, and include the Unsubscribed from Emails, Has hard bounced and Marked email as spam attributes.
4. Download the file from the link Intercom emails you.

Intercom's contact model keeps those three as true/false flags.

Step 2: set aside the contacts you can't email

Attribute	Why to leave them out
Unsubscribed from Emails = true	They opted out; emailing them again breaks CAN-SPAM's opt-out rule and invites complaints
Has hard bounced = true	The address already failed
Marked email as spam = true	They complained; another send risks another complaint

Keep these in a separate file and import it as a suppression list in the email platform you're moving to. Our post on cold email suppression lists explains why suppression has to travel with the list.

Step 3: check the rest

Has hard bounced only appears after a failed send. Everyone you haven't emailed yet, often most signups and chat leads, has never been checked, and product signups collect typos and throwaway inboxes.

1. Download the email list from the tool.
2. Fix typo domains with the email typo corrector and flag throwaway domains with the bulk disposable email checker.
3. Upload the list on the verify page. Every address gets a live mailbox check, and valid, risky and invalid download as separate files.
4. Import the valid file into your email platform.

Google's sender guidelines judge a sender on spam complaints and authentication from the first send, and a new platform account has no history to absorb a bad start. See verifying a list before switching ESP.

Step 4: stop new bad signups

Batch cleaning fixes the past. To keep bad addresses out at signup, check them as they're entered; our guides to verifying trial signups and stopping fake signups cover the options, and the email verification API page shows how to wire it in.

Where SimpleVerifier fits

Splitting the export is free and runs in your browser. For the mailbox check, the first 100 checks are free with a Google sign-in, no card. Starter is $9 a month for 2,500 checks; Pro is $39 a month with the first 100,000 checks a month at full speed, then slower, never cut off. See pricing.