How to Check if an Email Is a Role Address (info@, sales@, support@)
A role address belongs to a function, not a person: info@, sales@, support@, noreply@. The role-based email filter flags them in a pasted list or CSV by prefix, in three groups (system, business and department inboxes), and lets you choose which to remove. Regional variants such as sales-uk@ and plus tags such as support+billing@ are caught too. Matching runs in your browser.
For one address, look at the part before the @ and compare it with the groups below.
Step 1: paste or upload
Paste one address per line, or upload a CSV up to 25 MB. The email column is found automatically and your other columns are kept.
Step 2: choose what to remove
Pick every role address, system and business inboxes only, or system addresses only. Press Find role addresses. Each hit is tagged with its group and the prefix that matched.
Step 3: read the groups
| Group | Examples | Usual decision |
|---|---|---|
| System | postmaster@, abuse@, noreply@, mailer-daemon@ | Remove from every list |
| Business | info@, sales@, support@, contact@, hello@ | Depends on your goal |
| Department | accounts@, orders@, bookings@, legal@ | Depends on your goal |
Download the kept rows, the removed rows, or the full file with the role columns added. More on the concept in role-based email addresses.
A role address can still be live
Role is a label on the name, not a verdict on the mailbox. An info@ can accept mail perfectly well, and it can also be risky for another reason. In SimpleVerifier results a role inbox appears as "Role-based address". Whether it is real is a separate check.
What this check cannot do
- It matches the part before the @ against a fixed list. A team inbox with a name not on the list counts as personal.
- Short prefixes such as
ap@,ar@,it@andpr@can also be someone's initials, so check flagged rows on small lists. - At a sole trader,
info@may be the owner's only inbox. - It never contacts a mail server, so it cannot say whether any address accepts mail.
Check that the rest are real
Upload the kept list on the verify page: the first 100 email checks are free with a Google sign-in, no card. Each address comes back valid, risky or invalid with a reason such as "Mailbox exists", "Mailbox not found", "Role-based address" or "Accepts all addresses". See bulk email verification and pricing.
Find role addresses now
Paste your list into the role-based email filter.
Common questions
What is a role-based email address?
An address tied to a function or department rather than a person, such as info@, sales@, support@, admin@ or noreply@. Several people, a ticketing system or nobody at all may read it.
Should I remove role-based emails from my list?
Remove system addresses like postmaster@, abuse@ and noreply@ from every list. Business inboxes like info@ and sales@ depend: poor targets for newsletters, but at small companies often read by the owner.
Does the checker see whether the mailbox exists?
No. It classifies by the part before the @ and never contacts a mail server. A role address can be live and a personal one long deleted; only a mailbox check answers that.
Does Mailchimp accept role-based addresses?
Not on import. Mailchimp's help page on role-based address limits lists the prefixes it blocks from imports, such as admin@, support@, billing@ and noreply@. Role-based subscribers can still join through a signup form.
Is my list sent to a server?
No. Matching runs in your browser.
Check your list before you send
Real mailbox checks over SMTP, and nothing is sent to the address. Sign in with Google and your first 100 email checks are free, no card. Plans for bigger lists are on the pricing page.